Privacy Policy

• This document sets out the privacy policy of Food UK Food.
• We take our privacy obligations seriously and we've created this privacy policy to explain how we store, maintain, use and disclose personal information.
• By providing personal information to us, you consent to our storage, maintenance, use and disclosure of personal information in accordance with this privacy policy.
• We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.

The personal information we collect may include the following:

• Name;
• User's image for profile image from camera or storage;
• Mailing or street address;
• Email address;
• Social media information;
• Phone number and other contact details;
• Age;
• Date of birth;
• Credit card or other payment information;
• Geo-location information;
• Information about your business or personal circumstances;
• Information in connection with client surveys, questionnaires and promotions;
• Device Information;
• IP address, geo-location information, page view statistics, advertising data and standard web log information;
• Information about third parties; and
• Any other information provided by you to us via our website, mobile application or our online presence, or otherwise required by us or provided by you.
• Usage analytics;
• Billing information;
• Operational and technical logs;
• Support communications.

We may collect personal information either directly from you, or from third parties, including where you:

• contact us through our website;
• use our services or otherwise receive services from us;
• download our application;
• submit any of our online sign up forms;
• communicate with us via email, telephone, SMS, social applications (such as LinkedIn, Facebook or Twitter) or otherwise;
• interact with our website, social applications, services, content and advertising; and
• invest in our business or enquire as to a potential purchase in our business.

We may also collect personal information from you when you use or access our website or our social media pages. This may be done through use of web analytics tools, 'cookies' or other similar tracking technologies that allow us to track and analyse your website usage. Cookies are small files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser.

We may use Google Analytics to collect and process data, including when you use third party websites or apps. To find out more see How Google uses data when you use our partners' sites or apps.

USER'S IMAGE

• We collect and use images you provide for the following purposes:
• Profile Picture: We collect and display the profile picture you upload within the App for user identification and enhanced user experience.
• Document Verification: In certain cases, we may require you to submit images of documents for verification purposes. We use these images solely for verifying your identity or fulfilling legal/regulatory requirements.
• We take reasonable measures to protect your images from unauthorized access, alteration, or destruction.
• The App is not intended for individuals under 18. We do not knowingly collect information from children under 18.

We share certain information about users to enable the scheduling and provision of food delivery services. This includes sharing:

• Customer information shared with restaurant partners and delivery personnel includes name and photo, delivery locations, order details, and contact information.
• Delivery personnel information shared with customers includes name and photo, location before and during the delivery, ratings and reviews, and contact information.
• We may also be required to provide customers with receipts and invoices containing information such as the origin and destination of the delivery, itemization of the total cost, and other information as required by law.

We collect and use personal information for the following purposes:

• to provide goods, services or information to you;
• to store your identity documents for verification purposes;
• for safety purposes and in case of an emergency;
• for record-keeping and administrative purposes;
• to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing goods or services to you;
• to improve and optimize our service offering and customer experience;
• to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;
• to send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing. In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt-out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link);
• to send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you; and
• to consider an application of employment from you.

We may disclose your personal information to cloud-providers, contractors and other third parties located inside or outside of your country. If we do so, we will take reasonable steps to ensure that any overseas recipient deals with such personal information in a manner consistent with how we deal with it.

• We may collect location data when you use our services through the Food UK Food mobile application.
• We collect this location data in order to provide you with our services, including to connect you with nearby restaurants, to facilitate delivery of your orders, to track delivery progress, and/or in case of an emergency.

We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorized access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information.

Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.

If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.

If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.

• Users may request deletion of their personal data and associated account information by contacting: fooduk21@gmail.com
• Deletion requests are processed within 7 business days.
• Certain information may be retained where required for legal, tax, fraud prevention, security, operational, or regulatory compliance purposes.

• Our services may integrate with third-party authentication providers, analytics tools, cloud services, APIs, payment gateways, communication systems, and related technologies.
• Limited account or profile information may be collected according to permissions granted by the user and the requirements necessary to provide our services.

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

• Facebook – https://www.facebook.com/settings/?tab=ads
• Google – https://www.google.com/settings/ads/anonymous
• Bing – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

The Site and App is not intended for individuals under the age of 18. We do not knowingly collect information from children under 18.

We use cookies to improve the quality of our site and service, and to try and make your browsing experience meaningful. When you enter our site, our web server sends a cookie to your computer which allows us to recognise your computer but not specifically who is using it. By associating the identification numbers in the cookies with other customer information – for example when you log in to the site – we know that the cookie information relates to you. By proceeding beyond this page, you consent to our cookie settings and agree that you understand this Cookies Policy which explains how you can manage your cookie choices and preferences.

What are cookies?

Cookies are small pieces of information which are issued to your computer when you visit a website and which store and sometimes track information about your use of the site. A number of cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are only used where you ask us to remember your login details for when you next return to the site and will last for a longer duration.

We use the following cookies:

• Strictly necessary cookies. These are cookies that are required for secured login, using the shopping cart or availing an e-billing service.
• Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website, thus helping us to improve the way our website works.
• Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences, if any.
• Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our site.

If you wish to complain about how we handle your personal information held by us, please contact us using the details set out below including your name and contact details. We will investigate your complaint promptly and respond to you within a reasonable timeframe.

For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:

Website: Food UK Food

Email: fooduk21@gmail.com

Our privacy policy was last updated on 1st Sep 2026.